LineItem Records ServiceRequestId,System.Nullable`1[System.Int32] SupportRepId,System.Nullable`1[System.Int32] QueueId,System.Nullable`1[System.Int32] ServiceRequestTitle,System.String ServiceRequestStatus,System.String ServiceRequestCurrentPriority,System.String StatusNum,System.Nullable`1[System.Int32] PriorityNum,System.Nullable`1[System.Int32] ServiceRequestTimeLogged,System.DateTime ServiceRequestTimeClosed,System.DateTime ServiceRequestTimeDue,System.DateTime SupportRepName,System.String RequesterName,System.String RequestersCompanyID,System.Nullable`1[System.Int32] ProblemTypeName,System.String QueueName,System.String HoursWorkedforMemo,System.Double CompanyName,System.String DepartmentName,System.String ServiceRequestsWaitstate,System.Nullable`1[System.Int32] LastMemoID,System.Nullable`1[System.Int32] LastMemo,System.String LastMemoAuthor,System.String LastMemoTimeLogged,System.DateTime FirstMemoID,System.Nullable`1[System.Int32] FirstMemo,System.String FirstMemoAuthor,System.String FirstMemoTimeLogged,System.DateTime LastQueueName,System.String LastOwnedBy,System.String RequestClosedBy,System.String RequestClosedById,System.Nullable`1[System.Int32] RequesterCompanyId,System.Int32 DateLogged,System.String DateClosed,System.String ServiceRequestTimeLoggedWithTime,System.DateTime ServiceRequestTimeClosedWithTime,System.DateTime ServiceRequestTimeDueWithTime,System.DateTime TimeInDispatch,System.Int32 TimeInQueue,System.Int32 TimeInService,System.Int32 TimeActive,System.Int32 TimeInSuspense,System.Int32 TimeWaitingForResponse,System.Int32 TimeOpen,System.Int32 TimeLoggedToFirstMemo,System.Int32 TimeLoggedToDispatch,System.Int32 TimeLoggedToSupportRep,System.Int32 TimeLoggedToQueue,System.Int32 DispatchToFirstMemo,System.Int32 DispatchToSupportRep,System.Int32 DispatchToQueue,System.Int32 QueueToFirstMemo,System.Int32 QueueToSupportRep,System.Int32 SupportRepToFirstMemo,System.Int32 TimeInCurrentPriority,System.Int32 bfe4c30cf4a542e0aeb4634e34595ecf Records LineItem e8bd82288fb74f56ae19790a50ef875c LineItem EngineV2 DoublePass None;Black;2;Solid;False;4;Black Transparent White 0,0.2,10.39,1.5 p.Page1 Transparent 8.8,0.1,1.5,0.4 rt.Section1 0,0,0,0 Picture2 Transparent 0,0.7,10.3,0.4 rt.Section1 Arial,22,Bold Center 0,0,0,0 Header1 Header1 Black Expression Transparent 0,1.2,10.3,0.3 rt.Section1 Arial,16,Bold Center 0,0,0,0 Text37 Line Item Summary Report Black Section1 White 0,2.1,10.39,1.8 p.Page1 Transparent 1.3,0.3,1.1,0.2 rt.Section20 Arial,11,Bold Right 0,0,0,0 Text38 Purpose: Black Transparent True 2.6,0.6,5.8,1.1 rt.Section20 Arial,11 0,0,0,0 Text41 The Line Item Summary Report shows one-line summaries of all service requests within the date range you have selected. With this report, you can quickly scan the request titles to get an instant look at the problems your help desk is managing. The Date Opened and Dated Closed columns provide you with a good idea of how quickly requests are being resolved. You can also scan the request summaries to get an instant overview of their priorities and status. 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