Image not showing when export to pdf or print

Stimulsoft Reports.PHP discussion
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ebelair
Posts: 3
Joined: Wed May 22, 2019 7:51 am

Image not showing when export to pdf or print

Post by ebelair »

I can't figure out this issue. I have an image png or jpeg that is inserted from url.
When I load the viewer, The image is showing well, but when I want to print or export as pdf, the image is not shown.

The image is not a watermark.

I'm using ultimate 2019.2.3 with license ultimate.

I've sent you the mrt file at support@stimulsoft.com
Lech Kulikowski
Posts: 6198
Joined: Tue Mar 20, 2018 5:34 am

Re: Image not showing when export to pdf or print

Post by Lech Kulikowski »

Hello,

Ok. We will check it and will reply by email.

Thank you.
mchapman
Posts: 5
Joined: Wed Jan 25, 2017 9:39 pm

Re: Image not showing when export to pdf or print

Post by mchapman »

Has this been resolved? We recently updated and now this has started happening. We are using the Web version, but it sounds like the version doesn't matter. Images put on reports are not printing.
Lech Kulikowski
Posts: 6198
Joined: Tue Mar 20, 2018 5:34 am

Re: Image not showing when export to pdf or print

Post by Lech Kulikowski »

Hello,

Please try to use the renderAsync() method.

Thank you.
richierich
Posts: 14
Joined: Wed Jun 19, 2013 9:12 am

Re: Image not showing when export to pdf or print

Post by richierich »

I'm also experiencing this. I don't really know where to put renderAsync().. and don't really see how this would help? When using the StiViewer (or the stiDesigner when previewing) the images appear fine, but when I print, or save-as PDF, it just shows a gray placeholder for the image. I'm wondering if the images aren't given enough time to load or something?

If I use the Windows desktop version of Stimulsoft, I can save as PDF fine, it just seems to be when using the Javascript engine.
Lech Kulikowski
Posts: 6198
Joined: Tue Mar 20, 2018 5:34 am

Re: Image not showing when export to pdf or print

Post by Lech Kulikowski »

Hello,

Please send us a sample report with test data that reproduces the issue for analysis.

Thank you.
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