Password Recovery not Working

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Brainstorm
Posts: 31
Joined: Thu Feb 17, 2011 1:54 pm
Location: Cuiaba, Brazil

Password Recovery not Working

Post by Brainstorm »

Today i had a small problem with my forum account, i lost my password, so i tried to recover it and all the emails i tried it kept saying the username or email didnt exist. I managed to get in contact with one of the admins who managed to reset my password (thanks by the way).

But, out of curiosity, i attempted to recover my password again to the email that i know that is working and does exist, and the recovery option keep with the same message "username/email doesnt exist". You guys should take a look into it.

My regards.
HighAley
Posts: 8430
Joined: Wed Jun 08, 2011 7:40 am
Location: Stimulsoft Office

Re: Password Recovery not Working

Post by HighAley »

Hello.

Thank you for information we will check it.

Thank you.
Andrew
Posts: 4104
Joined: Fri Jun 09, 2006 3:58 am

Re: Password Recovery not Working

Post by Andrew »

Dear Brainstorm,

Jardel Rogerio contacted us with regard of your problem. We have sent him necessary information to access your account.
Has he redirected our reply? Is your issue solved now?

Waiting for your reply.
Thank you.
Brainstorm
Posts: 31
Joined: Thu Feb 17, 2011 1:54 pm
Location: Cuiaba, Brazil

Re: Password Recovery not Working

Post by Brainstorm »

Hello,
Yes my problem was fixed, thanks.
I created the topic to notify about a possible bug on the email recovery system.

My regards.
Andrew
Posts: 4104
Joined: Fri Jun 09, 2006 3:58 am

Re: Password Recovery not Working

Post by Andrew »

Dear Everyone,

If you have issues with recovering your password, please do not hesitate to contact us. We will help you and manually fix the problem.

Thank you.
a_faddoul
Posts: 1
Joined: Tue Mar 24, 2015 8:49 am

Re: Password Recovery not Working

Post by a_faddoul »

Hello

I have the same issue and i am unable to login with my username.
My username is: faddoul.antoine
Andrew
Posts: 4104
Joined: Fri Jun 09, 2006 3:58 am

Re: Password Recovery not Working

Post by Andrew »

Hello, a_faddoul

Please try to login once again.

Let us know about the result.
Thank you.
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