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Print to PDF - Firefox Issue

Posted: Wed Apr 15, 2020 5:00 am
by Barnaby
When you try the "Print to PDF" option, it has a few errors.

Pops up with a message "Warning: The PDF is not fully loaded for printing."

Hit Ok, it then pops up a print dialog and another message "Print Preview Error - Some printing functionality is not currently available."
If you print from this print dialog, it prints a blank page.

It then shows a yellow bar at the top of the page "This PDF document might not be displayed correctly." "Open With Different Viewer"

I tested using the online Stimulsoft demo viewer https://demo.stimulsoft.com/#Js/Quotation, and Firefox 76.0b4.

You can use the "Open With Different Viewer" and it shows the PDF correctly, but all the above popups are confusing for the end user.

Thanks.

Re: Print to PDF - Firefox Issue

Posted: Wed Apr 15, 2020 4:12 pm
by peter.bartelt
Same issue here. And in addition to that, if i print it anyway it breaks the font and loads arial or something instead.

Re: Print to PDF - Firefox Issue

Posted: Tue Apr 21, 2020 12:52 am
by HighAley
Hello.

We have reproduced the issue and need some time to find a solution.

Thank you.

Ticket reference: #1873

Re: Print to PDF - Firefox Issue

Posted: Tue Apr 21, 2020 2:19 pm
by HighAley
Hello,

We have made an improvement.
The new build with the fix will be available in a few days.

Thank you.

Re: Print to PDF - Firefox Issue

Posted: Fri Jun 12, 2020 7:20 pm
by mickey
Hi HighAley,

Has this been any improved or fixed with the current version 2020.3.1 ?
It has the same problem with version 2019.4.2

Thanks.

Re: Print to PDF - Firefox Issue

Posted: Mon Jun 15, 2020 1:45 pm
by HighAley
Hello,

The issue was fixed on our side.
Maybe we missed something.

We will check this again.

Thank you.

Ticket reference: #1873

Re: Print to PDF - Firefox Issue

Posted: Tue Feb 23, 2021 8:23 pm
by fghiggi
This issue still happening on 2021.1.2 version.

Re: Print to PDF - Firefox Issue

Posted: Mon Mar 01, 2021 7:32 am
by Lech Kulikowski
Hello,

We couldn't reproduce the issue.

Please provide more detailed information on how to reproduce it.

Thank you.