Page size not correct

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Fabio Pagano
Posts: 343
Joined: Mon Apr 16, 2007 12:38 pm
Location: Bari (Italy)

Page size not correct

Post by Fabio Pagano » Tue Oct 09, 2018 11:19 am

Good evening.

With one of our customers that use Stimulreport, I have the following issue: the report is designed in A4, but in preview from the designer I see a blue square that shows me the real page size dimension (smaller than A4, I don't know why). In fact, when I print on the A4 physical sheet, the report is cutted to the smaller dimension but occupies all the A4 size.

To be clearer, I've attached the screenshot coming from the preview of the designer: there you can see the blue square that tells me the real page size (don't know where it's coming from), then in the small preview to the right you can see how it is really printed on the A4 physical size (the report is cutted to the right and bottom). To the right of the screenshot there are the page properties, which are similar to the ones of all our other customers (no other customer has this problem), the page size is setted to A4. I've checked the customer printer settings and I've seen that the page size on the default printer is normally A4.

May you kindly help?

Thank you.

->Added: Stimulreport version: 2018.2.3.0
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Lech Kulikowski
Posts: 513
Joined: Tue Mar 20, 2018 5:34 am

Re: Page size not correct

Post by Lech Kulikowski » Wed Oct 10, 2018 10:27 pm

Hello,

We have made some improvements in that direction, will be available in the next release.

Thank you.
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Fabio Pagano
Posts: 343
Joined: Mon Apr 16, 2007 12:38 pm
Location: Bari (Italy)

Re: Page size not correct

Post by Fabio Pagano » Thu Oct 11, 2018 6:59 am

Thank you.

Is there a temporary workaround? We have had another customer with the problem, they cannot correctly print orders and invoices.

Thank you.
Lech Kulikowski
Posts: 513
Joined: Tue Mar 20, 2018 5:34 am

Re: Page size not correct

Post by Lech Kulikowski » Fri Oct 12, 2018 2:37 pm

Hello,

The issue with Scaling, try to set it to 100% in the display settings.

Thank you.
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Fabio Pagano
Posts: 343
Joined: Mon Apr 16, 2007 12:38 pm
Location: Bari (Italy)

Re: Page size not correct

Post by Fabio Pagano » Thu Oct 18, 2018 3:18 pm

Setting the display scaling to 100% instead of 125% has solved the problem, thank you.

The issue was present only on some computers, other computers with display scaling 125% already worked correctly. May be related to specific display drivers or specific display size, it seems that the issue may appear on high resolutions (just to let you know some other information).

Thank you very much.
HighAley
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Joined: Wed Jun 08, 2011 7:40 am
Location: Stimulsoft Office

Re: Page size not correct

Post by HighAley » Sat Oct 20, 2018 10:10 am

Hello, Fabio.

The HighPDI is a new feature in Windows system.
It becomes more popular now.

We are working in this direction and have made some improvements.
Could you check our latest build and let us know about results?

Thank you.
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