Two days ago the reports stop working on the production server with the message:
Error connecting to the server: [500] Internal Server Error
Nothing was changed on the server, at least nothing that I am aware of(I am the only developer with access on that server)
Its working on the development system and I cannot recreate the issue.
Appreciate any feedback, Thank you very much
Error 500 on the production server
Re: Error 500 on the production server
Hello.
We need more information about your issue.
Please, check the memory usage.
You could get some useful information in the Using report assemblies article.
Thank you.
We need more information about your issue.
Please, check the memory usage.
You could get some useful information in the Using report assemblies article.
Thank you.
Re: Error 500 on the production server
Hi,
Thank you for your message. Attached is the log file where you can see at the beginning the call to the report. I cannot make sense of what is there.
I have tried on 2 servers and is the same ...
The only way is working is when I run the project locally.
Note: This was paid. Is there any other way to get support, other than this forum?
Thank you for your message. Attached is the log file where you can see at the beginning the call to the report. I cannot make sense of what is there.
I have tried on 2 servers and is the same ...
The only way is working is when I run the project locally.
Note: This was paid. Is there any other way to get support, other than this forum?
- Attachments
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- stdout_3996_201712114571.log
- (39.96 KiB) Downloaded 188 times
Re: Error 500 on the production server
Hi Sorin,
Thank you for the additional information, please check your email, there is should be a reply from our ticket system.
Thank you,
Edward
Thank you for the additional information, please check your email, there is should be a reply from our ticket system.
Thank you,
Edward