Rich Text Edit image disappear

[suetpooi]

Since version 2013 till now rich text edit issue was not solved, the issue we facing in this past few years...

Scenario 1
Font and image arranged nicely but image in incorrect position


Scenario 2
Font and image arranged nicely but image disappear


Now our user needs to adjust the report format 1 by 1 if they want to show company logo, please advise what we can do for this issue?

Looking forward your reply, thank you.

[HighAley]

Hello.

What RichText Editor do you use?
We are using standard Windows library to render the RichText. In most of cases it is working as is.
You could see how this library works in WordPad.
We can try to make an improvement of your issue by making some changes on the fly.
But this is are a rare exception.
Please, send us sample of your RichText files for analysis.

Thank you.

[suetpooi]

We using DevExpress 17.2, I send you the report format and xml data.

Thank you.

[HighAley]

Hello.

DevExpress has there own RichText library.
As I write we are using standard Windows library.

We need some time to check your Rich Text and we will let you know about results later.

Thank you.

Ticket reference: #3153252

[HighAley]

Hello.

Sorry, our RichText could not be shown right in our product.
You could try to open it in WordPad and you will get the same result.
Please, try to put the image separately in an Image component.

Thank you.

[suetpooi]

Thanks for your advice, we will try another way around.

[Lech Kulikowski]

Hello

Please let us know if you need any additional help.

Thank you.