Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

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Ruslan Kadyrbaev
Posts: 11
Joined: Mon Aug 31, 2020 9:19 am

Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by Ruslan Kadyrbaev » Tue Feb 09, 2021 10:34 am

After upgrading to "2021.1.2" (from "2020.3.2") trial watermark appears on Linux Production with valid key. On "2020.3.2" watermark is not appear.
We can't to upgrade SDK for a year (since september last year). Hey, whats up?
Lech Kulikowski
Posts: 3437
Joined: Tue Mar 20, 2018 5:34 am

Re: Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by Lech Kulikowski » Wed Feb 10, 2021 8:12 am

Hello,

Please send us your request with detailed description on support@stimulsoft.com.

Thank you.
Ruslan Kadyrbaev
Posts: 11
Joined: Mon Aug 31, 2020 9:19 am

Re: Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by Ruslan Kadyrbaev » Wed Feb 10, 2021 9:11 am

Lech Kulikowski wrote:
Wed Feb 10, 2021 8:12 am
Hello,

Please send us your request with detailed description on support@stimulsoft.com.

Thank you.
What kind of info do you need? Serial Key and client info?
Lech Kulikowski
Posts: 3437
Joined: Tue Mar 20, 2018 5:34 am

Re: Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by Lech Kulikowski » Wed Feb 10, 2021 11:17 am

Hello,

We need client info to check that issue.

Thank you.
akbarsdigital
Posts: 1
Joined: Thu Feb 11, 2021 3:59 pm

Re: Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by akbarsdigital » Mon Feb 15, 2021 7:18 am

Hello,

Our email - apps@akbarsdigital.ru

Client info

Владелец:
Общество с ограниченной ответственностью «Ак Барс Цифровые Технологии»
Lech Kulikowski
Posts: 3437
Joined: Tue Mar 20, 2018 5:34 am

Re: Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by Lech Kulikowski » Tue Feb 16, 2021 9:03 am

Hello,

Your license is expired. The Trial watermark will appear in the last version.

Thank you.
Ruslan Kadyrbaev
Posts: 11
Joined: Mon Aug 31, 2020 9:19 am

Re: Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by Ruslan Kadyrbaev » Thu Feb 18, 2021 12:51 pm

Lech Kulikowski wrote:
Tue Feb 16, 2021 9:03 am
Hello,

Your license is expired. The Trial watermark will appear in the last version.

Thank you.
Do you mean that we should monitor & rollover every year the key on a production stand? otherwise one day we will get trial watermark suddenly. It is little unfriendly with respect to customer
Andrew
Posts: 4035
Joined: Fri Jun 09, 2006 3:58 am

Re: Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

Post by Andrew » Fri Feb 19, 2021 5:06 am

Hello Ruslan,

The key is generated immediately after the purchase is processed. It contains the information on the start and end days of subscription. Since it does not send pings to our server to check the key validity (made due to safety reasons for your application) the information in the key is not dynamic. This is why after every subscription renewal you have to update the license key. You update the assemblies in your app, so there is no issue to replace the license key.

In addition, some apps must work offline only, for example.

Let me know if you have additional questions.
Thank you.
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