Trial watermark appears after upgrading to "2021.1.2" on Linux using valid key

[Ruslan Kadyrbaev]

After upgrading to "2021.1.2" (from "2020.3.2") trial watermark appears on Linux Production with valid key. On "2020.3.2" watermark is not appear.
We can't to upgrade SDK for a year (since september last year). Hey, whats up?

[Lech Kulikowski]

Hello,

Please send us your request with detailed description on support@stimulsoft.com.

Thank you.

[Ruslan Kadyrbaev]

Hello,

Please send us your request with detailed description on support@stimulsoft.com.

Thank you.

What kind of info do you need? Serial Key and client info?

[Lech Kulikowski]

Hello,

We need client info to check that issue.

Thank you.

[akbarsdigital]

Hello,

Our email - apps@akbarsdigital.ru

Client info

Владелец:
Общество с ограниченной ответственностью «Ак Барс Цифровые Технологии»

[Lech Kulikowski]

Hello,

Your license is expired. The Trial watermark will appear in the last version.

Thank you.

[Ruslan Kadyrbaev]

Hello,

Your license is expired. The Trial watermark will appear in the last version.

Thank you.

Do you mean that we should monitor & rollover every year the key on a production stand? otherwise one day we will get trial watermark suddenly. It is little unfriendly with respect to customer

[Andrew]

Hello Ruslan,

The key is generated immediately after the purchase is processed. It contains the information on the start and end days of subscription. Since it does not send pings to our server to check the key validity (made due to safety reasons for your application) the information in the key is not dynamic. This is why after every subscription renewal you have to update the license key. You update the assemblies in your app, so there is no issue to replace the license key.

In addition, some apps must work offline only, for example.

Let me know if you have additional questions.
Thank you.