Report images not displaying correctly on IE

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hakkis
Posts: 5
Joined: Mon Jun 29, 2020 12:31 pm

Report images not displaying correctly on IE

Post by hakkis »

Hi,

We're having issues while trying to display attachment pictures as images on our reports. The image source is an URL on a server and it seems to work fine on most browsers but not with Internet Explorer. Unfortunately some of our clients are still using it and our solution should work properly with all browsers.

The issue is that the images are displayed but while using Internet Explorer the pictures are very small (regardless of the actual size of the image) and if the report is then exported for example to PDF or Excel format, the images don't display at all (on PDF there is a grey box and on Excel just text "The picture can't be displayed"). On other browsers both the image size and exporting work the way we want.

For comparison I have two screen captures, the other one is taken while using the reports on Google Chrome and the other one is on Internet Explorer. The image should be equal sized on both browsers and whats most important, is that the images should display correctly also when exporting the report. I have tried to play with different settings on Stimulsoft Designer for the image element but nothing seems to help with this one. Any quick tips for this one or chance of fixing this on some update?

I can't send any sample projects for testing as this is a business application on our company. We're using Stimulsoft JS on the client application for serving the Stimulsoft report files on the web page.

Thank you! :)
Attachments
here the image is too small
here the image is too small
Report_image_Small.png (123.03 KiB) Viewed 2109 times
images should display like this
images should display like this
Report_image_OK.png (143.08 KiB) Viewed 2111 times
Lech Kulikowski
Posts: 6245
Joined: Tue Mar 20, 2018 5:34 am

Re: Report images not displaying correctly on IE

Post by Lech Kulikowski »

Hello,

We couldn't reproduce the issue.
Please clarify which version are you use?

Thank you.
hakkis
Posts: 5
Joined: Mon Jun 29, 2020 12:31 pm

Re: Report images not displaying correctly on IE

Post by hakkis »

Hello,

This problem existed on version 2020.3.2 and after updating yesterday to version 2020.4.1 it seems to be fixed.

Thank you and sorry for us having missed the latest release before making this post.
Lech Kulikowski
Posts: 6245
Joined: Tue Mar 20, 2018 5:34 am

Re: Report images not displaying correctly on IE

Post by Lech Kulikowski »

Hello,

You are welcome.
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