Inconsistent number of rows in Dashboard exports

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LRHF
Posts: 6
Joined: Thu Apr 11, 2024 12:15 am

Inconsistent number of rows in Dashboard exports

Post by LRHF »

Hi there,
We created a couple of Dashboards and I'm investigating why the exporting is inconsistent. We have the "Missing Superbills" dashboard (see attached image), and all options (except Image) export the full amount of rows (2,930) which is what we expect.

On the other hand, as you can see in the "Workflow Status" attached image, the dashboard has thousand of rows, and the last item on screen is "Superbill Age (days)" 115 (highlighted). However, when exporting to:
  • Image: it exports 2 more rows than what is visible on screen.
  • Data: it exports 4 more rows than what is visible on screen.
  • Excel: it exports 3 less rows than what is visible on screen.
  • PDF: it export the exact number of rows on screen.
I had a look at the templates (JSON files) and didn't see any specific configuration about exporting, so I'm guessing this could be either a bug or something we didn't specified properly in the Designer.

Could you please let me know (if the issue is in our side) how to fix it, so that all rows are exported? Thanks,
Attachments
MissingSuperbills.jpg
MissingSuperbills.jpg (196.48 KiB) Viewed 341 times
WorkflowStatus.jpg
WorkflowStatus.jpg (266.47 KiB) Viewed 341 times
Lech Kulikowski
Posts: 6538
Joined: Tue Mar 20, 2018 5:34 am

Re: Inconsistent number of rows in Dashboard exports

Post by Lech Kulikowski »

Hello,

We need some additional time to investigate the issue.

Thank you.
#14835
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