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Re: Landscape reports printed incorrectly

Posted: Wed Aug 26, 2015 5:51 am
by llysyganicz
I don't get any error message from application.
I get invalid printout:
Printout.jpg
Printout.jpg (1.31 MiB) Viewed 5081 times
And here is preview:
Preview001.png
Preview001.png (44.75 KiB) Viewed 5081 times

Re: Landscape reports printed incorrectly

Posted: Wed Aug 26, 2015 1:52 pm
by HighAley
Hello.

Sorry, but we still couldn't reproduce the issue.
Could you try our next prerelease build on Windows 10 and other systems?
Could you also specify do you have the problem with all reports or just some of them?
Do you have problem with all printers on some machine or not?
Do you have problem with the same printers on different machines?

We need any additional information that will help us to solve the issue.

Thank you.

Re: Landscape reports printed incorrectly

Posted: Thu Aug 27, 2015 5:07 am
by llysyganicz
We have problem with all landscape reports.
Problem could be reproduce on printers:
- HP 205X,
- Brother J6910,
- HP P4014.
and machine with Window 8.1 or Windows 10.

Re: Landscape reports printed incorrectly

Posted: Thu Aug 27, 2015 12:05 pm
by HighAley
Hello.

Sorry, but you did not answer on all our questions.
Do you have the problem with all available printers on these machines or not?

Is the .Net Framework installed on Windows 8.1 machines?

Thank you.

Re: Landscape reports printed incorrectly

Posted: Thu Aug 27, 2015 12:20 pm
by llysyganicz
Do you have the problem with all available printers on these machines or not?
I have problem with printers mentioned in my previous post.
Is the .Net Framework installed on Windows 8.1 machines?
Yes, it is.

Re: Landscape reports printed incorrectly

Posted: Fri Aug 28, 2015 8:03 am
by HighAley
Hello.

Sorry, but we need to know next:
Do you have any printer connected to the machines with issue where the report is printed correctly?
Please, try to change default printer to the working one or to virtual printer.

Is the .Net Framework 4.6 installed on Windows 8.1 machines?

Thank you.

Re: Landscape reports printed incorrectly

Posted: Fri Aug 28, 2015 9:20 am
by llysyganicz
Do you have any printer connected to the machines with issue where the report is printed correctly?
Yes. HP P1606dn works fine.
Is the .Net Framework 4.6 installed on Windows 8.1 machines?
No, it isn't.

Re: Landscape reports printed incorrectly

Posted: Fri Aug 28, 2015 11:10 am
by HighAley
Hello.

It's very strange. What type of printer drivers do you use? PCL5, PCL6, PS?
Maybe this is the reason of the issue?

Thank you.

Re: Landscape reports printed incorrectly

Posted: Fri Aug 28, 2015 11:41 am
by llysyganicz
I use PCL6 driver.
I tested PS driver. Still printout is incomplete. Look at image:
Printout - PS driver.jpg
Printout - PS driver.jpg (470.07 KiB) Viewed 5055 times

Re: Landscape reports printed incorrectly

Posted: Mon Aug 31, 2015 5:45 am
by llysyganicz
I tried latest prerelease build (2015.08.28). Problem still exists.