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Stimulsoft eSupport
Posted: Thu Mar 20, 2008 3:19 am
by Stéphane
Hello,
I wanted to look at my tickets with the new
eSupport webpage. But, in my ticket list, there is nothing ! Where is my ticket (ID XMT-211359)
?
Stimulsoft eSupport
Posted: Thu Mar 20, 2008 3:38 am
by Edward
Please send your message again. What was the subject of the message? We haven't received such a ticket with this number. When did you send the e-mail message?
Please provide us with this information because it is crucial for us.
P.S. May be our provider applied a new e-mail filter without our permission? I am contacting them.
Thank you.
Stimulsoft eSupport
Posted: Thu Mar 20, 2008 10:32 am
by Stéphane
I sent the message again. The subject of the message was 'Hieroglyphics on EPSON EPL 5800 ADVANCED'.
The e-mail message was sent 2008/03/17 14:31 GMT.
I received the automatic response with Ticket ID: XMT-211359 the same day at 14:58 GMT.
Cordially,
Kakone.
Stimulsoft eSupport
Posted: Fri Mar 21, 2008 5:48 am
by Edward
The ticket was received and the answer is sent to your e-mail address. Sorry for the delay.
Thank you.