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Password Recovery not Working
Posted: Wed Jan 30, 2013 1:20 pm
by Brainstorm
Today i had a small problem with my forum account, i lost my password, so i tried to recover it and all the emails i tried it kept saying the username or email didnt exist. I managed to get in contact with one of the admins who managed to reset my password (thanks by the way).
But, out of curiosity, i attempted to recover my password again to the email that i know that is working and does exist, and the recovery option keep with the same message "username/email doesnt exist". You guys should take a look into it.
My regards.
Re: Password Recovery not Working
Posted: Thu Jan 31, 2013 7:15 am
by HighAley
Hello.
Thank you for information we will check it.
Thank you.
Re: Password Recovery not Working
Posted: Sat Feb 02, 2013 8:13 am
by Andrew
Dear Brainstorm,
Jardel Rogerio contacted us with regard of your problem. We have sent him necessary information to access your account.
Has he redirected our reply? Is your issue solved now?
Waiting for your reply.
Thank you.
Re: Password Recovery not Working
Posted: Fri Feb 15, 2013 2:08 pm
by Brainstorm
Hello,
Yes my problem was fixed, thanks.
I created the topic to notify about a possible bug on the email recovery system.
My regards.
Re: Password Recovery not Working
Posted: Sun Feb 17, 2013 5:18 am
by Andrew
Dear Everyone,
If you have issues with recovering your password, please do not hesitate to contact us. We will help you and manually fix the problem.
Thank you.
Re: Password Recovery not Working
Posted: Tue Mar 24, 2015 8:55 am
by a_faddoul
Hello
I have the same issue and i am unable to login with my username.
My username is: faddoul.antoine
Re: Password Recovery not Working
Posted: Tue Mar 24, 2015 10:57 am
by Andrew
Hello, a_faddoul
Please try to login once again.
Let us know about the result.
Thank you.