Creating reports and dashboards | Stimulsoft community forum

Hi,

We've got some troubles with HP Printers. The preview appears correctly to screen, but when we try to print, our program shut down instantly, and Windows wants to search an issue. The event viewer reports the message that's shown in attachments.
The version of reports.net currently used is 2012.1.1300.0.

Best regards,
AL

Hello.

alepage wrote:We've got some troubles with HP Printers. The preview appears correctly to screen, but when we try to print, our program shut down instantly, and Windows wants to search an issue. The event viewer reports the message that's shown in attachments.
The version of reports.net currently used is 2012.1.1300.0.

Could you try our latest release?
If there will be the same problem, please, send us more information about it.
• Product name and its version;
• Detailed description of the problem and how to reproduce it;
• Your operational system (98, ME, 2000, XP, Vista or NT), its version and localization, installed service-packs;
• Version the of Microsoft .Net Framework package installed and its localization;
• Name of your development framework and its version;
• Additional information that can help us to solve your problem.

Thank you.

Hi,

I'm waiting for others informations, ans how we could try the latest release with our customer's computers. Here arer the firsts informations :
_ this default already appeared with the 2009.3.600.0 Version.
_ only computers which are running 32bits version of Windows XP, Vista, Seven, Server, 2003, Server 2008 ans Server 2008 R2, with any service pack, got this problem
_ the .net framework used was the 2.0 SP1 with the 2009.3.600.0 version, ans is the 4.0 now with the 2012.1.1300.0 version. The localizaion use is Fr-fr.
_ it is the .net framework 4.0 that is used for development.

Thank you.

Hello.

Please, send us full error stack.
Can you try to print on not HP printer?
Can you also try to print to any virtual printer?
Does this error on any report or on a particular one?

Thank you.

Hello,

I haven't full of trails, I ask for more stack to my development service. Other *.dll files of HP printers can be en default. This time, it was a HP LaserJet 100 printer, but all HP printers seem to be imply.
It works well with virtual printers, and all kinds of reports could produce this error.

I'll send more informations after.


Thanks,

Hello.

We are waiting for additional information.

Thank you.