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Callback Timeout

Posted: Tue Jun 04, 2013 4:48 pm
by brianj774
I am getting reports of sporadic 'report' failures...instead of displaying a report, the end user just gets a blank page.

I am suspicious that we might be hitting some kind of timeout. Is that possible?

I see that the StiMvcDesigner, and StiMvcViewerFx have a "ConnectionClientRequestTimeout" property, but StiMvcViewer does not have anything similar.

Is there a way to capture the error that would be thrown in the event that we have exceeded some timeout threshold? Thanks!

Re: Callback Timeout

Posted: Wed Jun 05, 2013 4:02 pm
by brianj774
I have updated my code to take advantage of "ConnectionClientRequestTimeout" for the two flash clients. As an experiment, I set the value of that property to 1, and I am able to (approximately) replicate the experience of my end users.

I need a way to set this property for the StiMvcViewer, and it would also be beneficial to be able to display some kind of useful error message to give our customer service department some kind of hint as to whats going on when these blank screens come up. An alert dialog (configurable, hopefully)? Another callback so I can present an 'error' view of some sort?

Thanks!

Re: Callback Timeout

Posted: Thu Jun 06, 2013 1:06 pm
by Alex K.
Hello,

We have added your request to our to-do list, but I cannot say when it will be available.

Thank you.

Re: Callback Timeout

Posted: Tue Jun 11, 2013 12:39 pm
by Vladimir
Hello,

The same option for MvcViewer should be added in the next prerelease build this week.

Thank you.