Creating reports and dashboards | Stimulsoft community forum

Posted: **Mon Nov 29, 2010 4:36 am**

Hi all

I get the following error when I export a report to pdf.

CH.InnoSolv.SVC.ArchivPlugIn.ArchivPlugInException: ArchivPlugIn: Fehler bei der PDF-Erstellung mit ISAG Reports! ---> System.Exception: PdfFonts error at point 3, code #80004005: Das Handle ist ungültig
   bei Stimulsoft.Report.Export.PdfFonts.ThrowError(Int32 step)
   bei Stimulsoft.Report.Export.PdfFonts.GetFontMetrics(Font font, PdfFontInfo currentFontInfo)
   bei Stimulsoft.Report.Export.PdfFonts.InitFontsData()
   bei Stimulsoft.Report.Export.StiPdfExportService.ExportPdf(StiReport report, Stream stream, StiPdfExportSettings settings)
   bei Stimulsoft.Report.StiReport.ExportDocument(StiExportFormat exportFormat, StiExportService exportService, Stream stream, StiExportSettings settings)
   bei Stimulsoft.Report.StiReport.ExportDocument(StiExportFormat exportFormat, String file, StiExportSettings settings)
   bei CH.InnoSolv.Reporting.ISAGReports.IsagReport.ExportToPdf(String filePath, StiPdfExportSettings settings)
   bei CH.InnoSolv.Reporting.ISAGReports.IsagReport.ExportToPdf(String filePath, Boolean smallFiles)
   bei CH.InnoSolv.Reporting.ISAGReports.IsagReport.ExportToPdf(String filePath)
   bei CH.InnoSolv.SVC.ArchivPlugIn.ArchivPlugInJobHandler._CreatePdf_IsagReports()

Additional info: this happens when the export is done inside a service (runs as administrator), the PDF export via Preview is working correct.

Thanks in advance
Andreas

Posted: **Mon Nov 29, 2010 5:40 am**

Hello,

We couldn't reproduce this bug.
Does this error occur always or only in some cases?
To solve a problem rapidly we need the following information from you:
• Product name and its version;
• Detailed description of the problem and how to reproduce it;
• Your operational system (98, ME, 2000, XP, Vista or 7), its version and localization, installed service-packs;
• Version the of Microsoft .Net Framework package installed and its localization;
• Name of your development framework and its version;
• Additional information that can help us to solve your problem.

Also please send us a simple report with data which reproduces the problem.

Thank you.

Posted: **Tue Nov 30, 2010 8:09 am**

Hi Aleksey

The problem was a simple we-did-not-reboot-our-server-for-a-very-long-time problem.
The error is away after reboot!!

:shame:

Thank you
Andreas

Posted: **Tue Nov 30, 2010 8:20 am**

Hello,

Ok

Let us know if you need any additional help.

Thank you.

Creating reports and dashboards | Stimulsoft community forum

Problem with PDF Export

Problem with PDF Export

Problem with PDF Export

Problem with PDF Export

Problem with PDF Export