Exception at closing Designer

[ChrDressler]

Hi,

form time o time, Ia customer receives this exception:

Proc.: PointToScreen
Typ: System.InvalidOperationException
Error: This Visual is not connected to a PresentationSource.
Stack Trace
at System.Windows.Media.Visual.PointToScreen(Point point)
at Stimulsoft.Report.Wpf.StiCloudToolTip.CheckPosition()
at Stimulsoft.Report.Wpf.StiCloudToolTip.timerTick(Object sender, EventArgs e)
at System.Windows.Threading.DispatcherTimer.FireTick(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

I can't reproduce it on my machine The customer works in a RDP-session, Win 2008R2.

Have you any advice for me?

Christoph

[HighAley]

Hello, Christoph.

We need more information about the issue.
How often does this error occur?
What do they do before this error message?
Do they have problem with connection to server?

Thank you.

[ChrDressler]

How often does this error occur?
[CD] A few times, not in each case.

What do they do before this error message?
[CD] The customer has edited a relation in the dictionary or expression designer.

Do they have problem with connection to server?
[CD] No, there's no Server. A local installation on an W2003 Server, access via rdp. V.2014.1 runs fine.

-Christoph

[HighAley]

Hello, Christoph.

Sorry, but we still couldn't reproduce the issue.
We will make some additional test.
Let us know if you have any additional information about the issue.

Thank you.