Creating reports and dashboards | Stimulsoft community forum

Something has happened to my install. Now when I double click an mrt file, the designer window opens maximized. When I click to unmaximize it (restore), it minimizes to the toolbar, and I am dead. I can't see it anymore and I can't bring it back. I have no choice but to right click close it on the taskbar and reopen it once again maximized.

When I hover over it's taskbar icon, instead of seeing a thumbnail of the designer screen, I see what appears to be a closeup of just the upper left menu/toolbar, as if the window is very very tiny and somewhere off screen?

Hello.

Please, send us all information about the issue following the Preparing questions to Support servicearticle.
If it's possible please attached a video where we could see the issue.

Thank you.

Win 7-64, C#, 2016.1, IIS, asp.net 4.6.1

1) I double click an mrt file. Stimulsoft report designer opens maximized
2) I click the upper right middle button, restore, hoping to be able to move and resize the designer window.
3) Instead, the app disappears, but it's still in the taskbar.
4) If I click on it in the taskbar, nothing happens, it doesn't open.

I've figured out my issue. Somehow the designer was restoring itself to a tiny window off screen or something. I had to hover over the taskbar button, wait for the thumbnail, then right click on thumbnail to choose move, then I used the arrow buttons and mouse I got lucky and finally found the window and I was able to restore it.

Hello,

Please try to remove the settings folder by the following path:
[C]:\Users\[UserName]\AppData\Local\Stimulsoft\

Thank you.

Happened again. What I found is this in that file:

<Category Name="DesignerWindow">
<Item Key="WindowHeight" Value="200" Type="System.Int32" />
<Item Key="WindowWidth" Value="300" Type="System.Int32" />
<Item Key="WindowXPos" Value="-32000" Type="System.Int32" />
<Item Key="ScreenNumber" Value="0" Type="System.Int32" />
<Item Key="WindowYPos" Value="-32000" Type="System.Int32" />
</Category>

I have to change the -32000 to 0s and then I get a small window that I can resize again. Would be nice if you could add error handling to better deal with why this happens. I have multiple monitors, but nothing that could end up at that location

Hello,

Thank you for the additional information. We will check it.

Thank you.