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Characters changing in Squares (ISSUE)
Posted: Fri Sep 23, 2016 4:42 pm
by VHCIV
Hi All,
An issue as popped up as follows: a Japanese report saved as a PDF has its Japanese characters changed into squares.(see Screenshot Attached)
Could it please be looked at?
Kind Regards,
Re: Characters changing in Squares (ISSUE)
Posted: Mon Sep 26, 2016 8:20 am
by HighAley
Hello.
Could you specify which version of our product you use?
How do you export the report?
Do you have necessary fonts on your system?
Thank you.
Re: Characters changing in Squares (ISSUE)
Posted: Mon Sep 26, 2016 10:16 am
by VHCIV
Hi HighAley,
Please find attached here the answers to your questions.
And yes, we do have the necessary fonts on the system.
Could you let me know when this would be resolved please?
KR
Re: Characters changing in Squares (ISSUE)
Posted: Mon Sep 26, 2016 1:49 pm
by HighAley
Hello.
Most of the standard fonts do not contain national characters. In this case, Windows uses the "font fallback". This algorithm is very complicated and, therefore, is not realized in the exports. To output national characters, please, use the font which contains all necessary characters. For example, the "Arial Unicode MS" font contains many national characters.
Thank you.