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Rich Text Edit image disappear

Posted: Wed Apr 25, 2018 10:10 am
by suetpooi
Since version 2013 till now rich text edit issue was not solved, the issue we facing in this past few years...

Scenario 1
Font and image arranged nicely but image in incorrect position
Image

Scenario 2
Font and image arranged nicely but image disappear
Image

Now our user needs to adjust the report format 1 by 1 if they want to show company logo, please advise what we can do for this issue?

Looking forward your reply, thank you. :)

Re: Rich Text Edit image disappear

Posted: Thu Apr 26, 2018 7:17 am
by HighAley
Hello.

What RichText Editor do you use?
We are using standard Windows library to render the RichText. In most of cases it is working as is.
You could see how this library works in WordPad.
We can try to make an improvement of your issue by making some changes on the fly.
But this is are a rare exception.
Please, send us sample of your RichText files for analysis.

Thank you.

Re: Rich Text Edit image disappear

Posted: Thu Apr 26, 2018 8:54 am
by suetpooi
We using DevExpress 17.2, I send you the report format and xml data.

Thank you.

Re: Rich Text Edit image disappear

Posted: Mon Apr 30, 2018 7:59 pm
by HighAley
Hello.

DevExpress has there own RichText library.
As I write we are using standard Windows library.

We need some time to check your Rich Text and we will let you know about results later.

Thank you.

Ticket reference: #3153252

Re: Rich Text Edit image disappear

Posted: Tue May 01, 2018 12:40 pm
by HighAley
Hello.

Sorry, our RichText could not be shown right in our product.
You could try to open it in WordPad and you will get the same result.
Please, try to put the image separately in an Image component.

Thank you.

Re: Rich Text Edit image disappear

Posted: Thu May 03, 2018 6:08 am
by suetpooi
Thanks for your advice, we will try another way around.

Re: Rich Text Edit image disappear

Posted: Fri May 04, 2018 8:13 am
by Lech Kulikowski
Hello

Please let us know if you need any additional help.

Thank you.