PDF damaged after upload and download

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Hank
Posts: 2
Joined: Tue Nov 23, 2021 4:30 pm

PDF damaged after upload and download

Post by Hank »

We are using Stimulsoft Reports 2021.2.4 with Sage Office Line to create PDF documents like invoices. We are uploading the PDF invoices via webbrowser (Windows Firefox and Chrome) to a few marketplaces like Anazon or Mirakl. After downloading these PDFs from these portals the file is damaged and cannot be opened correctly. This happens to about 3 out of 4 invoices - not always. Before uploading we checked the PDFs and they are okay. The file size is smaller after upload and download, eg. 373 KB instead of 487 KB. Everything was working fine until October. What can we do? Can we send you 2 PDF files as sample before / after download?
Lech Kulikowski
Posts: 6196
Joined: Tue Mar 20, 2018 5:34 am

Re: PDF damaged after upload and download

Post by Lech Kulikowski »

Hello,

Could you send us your report with test data and code that show how do you export to pdf?

Thank you.
Hank
Posts: 2
Joined: Tue Nov 23, 2021 4:30 pm

Re: PDF damaged after upload and download

Post by Hank »

Thank you. I have sent you 2 files (before / after download) via e-mail.
Lech Kulikowski
Posts: 6196
Joined: Tue Mar 20, 2018 5:34 am

Re: PDF damaged after upload and download

Post by Lech Kulikowski »

Hello,

Ok. We will check it and will reply to you by email.
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