Problems to download reports
Problems to download reports
Hi,
I have problems when downloading a repórt.
I can perfectly see the report in the PC (using reports.web) but when I try to download it I get a blank page where only the footer apperars. Please find attache an example both in PDF and PPT (in PPT you will see outside the page part of the header, with incomplete information).
It was working some time ago, but after the recent version updates it seems that there is something incomplete in my process.
What should I do?
I have problems when downloading a repórt.
I can perfectly see the report in the PC (using reports.web) but when I try to download it I get a blank page where only the footer apperars. Please find attache an example both in PDF and PPT (in PPT you will see outside the page part of the header, with incomplete information).
It was working some time ago, but after the recent version updates it seems that there is something incomplete in my process.
What should I do?
- Attachments
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- Report.pptx
- (42.25 KiB) Downloaded 104 times
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- Report.pdf
- (17.88 KiB) Downloaded 97 times
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- Posts: 6266
- Joined: Tue Mar 20, 2018 5:34 am
Re: Problems to download reports
Hello,
Please send us a sample report with test data that reproduces the issue for analysis.
Also, please clarify how do you download reports?
Thank you.
Please send us a sample report with test data that reproduces the issue for analysis.
Also, please clarify how do you download reports?
Thank you.
Re: Problems to download reports
Hi,
I keep on having the same problem: I can see the report page with the data but when I donwload it I get a blank page.
I found a trigger for this behavior: when I add a filter in the databand, it has this problem. If I remove the filter, the report can be downloaded OK.
I am attaching 2 examples:
- Report_with_databand_filter: in this case the downloaded report is blank
- Report_without_databand_filer: in this case the report is downloaded OK
Note: to open the report page from the initial dashboard page, click on any value of id column (this is is then used as a filter in the report databand)
Please let me know what to do.
Thanks
I keep on having the same problem: I can see the report page with the data but when I donwload it I get a blank page.
I found a trigger for this behavior: when I add a filter in the databand, it has this problem. If I remove the filter, the report can be downloaded OK.
I am attaching 2 examples:
- Report_with_databand_filter: in this case the downloaded report is blank
- Report_without_databand_filer: in this case the report is downloaded OK
Note: to open the report page from the initial dashboard page, click on any value of id column (this is is then used as a filter in the report databand)
Please let me know what to do.
Thanks
- Attachments
-
- Report_without_databand_filter.mrt
- (16.2 KiB) Downloaded 83 times
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- Report_with_databand_filter.mrt
- (16.26 KiB) Downloaded 83 times
-
- Posts: 791
- Joined: Tue Sep 07, 2021 10:11 am
Re: Problems to download reports
Hello,
We need some additional time to investigate the issue, we will let you know about the result.
Thank you.
#6209
We need some additional time to investigate the issue, we will let you know about the result.
Thank you.
#6209
Re: Problems to download reports
Thanks Max, it's very important for me given that I need the download the reports to share them in the short term.
I'll be looking forward to you news.
I'll be looking forward to you news.
-
- Posts: 6266
- Joined: Tue Mar 20, 2018 5:34 am
Re: Problems to download reports
Hello,
We work hard on this problem and do our best to do it as fast as possible. We will let you know when the solution is available.
Thank you.
We work hard on this problem and do our best to do it as fast as possible. We will let you know when the solution is available.
Thank you.
-
- Posts: 791
- Joined: Tue Sep 07, 2021 10:11 am
Re: Problems to download reports
Hello,
The issue is fixed. The fix will be available in the next build 2022.1.6
Thank you.
The issue is fixed. The fix will be available in the next build 2022.1.6
Thank you.
Re: Problems to download reports
Thanks a lot Max!!!
When do you estimate (aprox) build 2022.1.6 will be released?
When do you estimate (aprox) build 2022.1.6 will be released?
-
- Posts: 6266
- Joined: Tue Mar 20, 2018 5:34 am
Re: Problems to download reports
Hello,
It will be available in this week.
Thank you.
It will be available in this week.
Thank you.
Re: Problems to download reports
Hi Lech and Max,
We installed the new version and it is working now!
Thank you very much
Jose Luis
We installed the new version and it is working now!
Thank you very much
Jose Luis