Problems to download reports

Stimulsoft Reports.WEB discussion
jlorue
Posts: 126
Joined: Thu Apr 15, 2021 6:33 pm

Problems to download reports

Post by jlorue »

Hi,
I have problems when downloading a repórt.
I can perfectly see the report in the PC (using reports.web) but when I try to download it I get a blank page where only the footer apperars. Please find attache an example both in PDF and PPT (in PPT you will see outside the page part of the header, with incomplete information).
It was working some time ago, but after the recent version updates it seems that there is something incomplete in my process.
What should I do?
Attachments
Report.pptx
(42.25 KiB) Downloaded 101 times
Report.pdf
(17.88 KiB) Downloaded 91 times
Lech Kulikowski
Posts: 6196
Joined: Tue Mar 20, 2018 5:34 am

Re: Problems to download reports

Post by Lech Kulikowski »

Hello,

Please send us a sample report with test data that reproduces the issue for analysis.
Also, please clarify how do you download reports?

Thank you.
jlorue
Posts: 126
Joined: Thu Apr 15, 2021 6:33 pm

Re: Problems to download reports

Post by jlorue »

Hi,
I keep on having the same problem: I can see the report page with the data but when I donwload it I get a blank page.
I found a trigger for this behavior: when I add a filter in the databand, it has this problem. If I remove the filter, the report can be downloaded OK.
I am attaching 2 examples:
- Report_with_databand_filter: in this case the downloaded report is blank
- Report_without_databand_filer: in this case the report is downloaded OK

Note: to open the report page from the initial dashboard page, click on any value of id column (this is is then used as a filter in the report databand)

Please let me know what to do.
Thanks
Attachments
Report_without_databand_filter.mrt
(16.2 KiB) Downloaded 80 times
Report_with_databand_filter.mrt
(16.26 KiB) Downloaded 81 times
Max Shamanov
Posts: 768
Joined: Tue Sep 07, 2021 10:11 am

Re: Problems to download reports

Post by Max Shamanov »

Hello,

We need some additional time to investigate the issue, we will let you know about the result.

Thank you.
#6209
jlorue
Posts: 126
Joined: Thu Apr 15, 2021 6:33 pm

Re: Problems to download reports

Post by jlorue »

Thanks Max, it's very important for me given that I need the download the reports to share them in the short term.
I'll be looking forward to you news.
Lech Kulikowski
Posts: 6196
Joined: Tue Mar 20, 2018 5:34 am

Re: Problems to download reports

Post by Lech Kulikowski »

Hello,

We work hard on this problem and do our best to do it as fast as possible. We will let you know when the solution is available.

Thank you.
Max Shamanov
Posts: 768
Joined: Tue Sep 07, 2021 10:11 am

Re: Problems to download reports

Post by Max Shamanov »

Hello,

The issue is fixed. The fix will be available in the next build 2022.1.6

Thank you.
jlorue
Posts: 126
Joined: Thu Apr 15, 2021 6:33 pm

Re: Problems to download reports

Post by jlorue »

Thanks a lot Max!!!
When do you estimate (aprox) build 2022.1.6 will be released?
Lech Kulikowski
Posts: 6196
Joined: Tue Mar 20, 2018 5:34 am

Re: Problems to download reports

Post by Lech Kulikowski »

Hello,

It will be available in this week.

Thank you.
jlorue
Posts: 126
Joined: Thu Apr 15, 2021 6:33 pm

Re: Problems to download reports

Post by jlorue »

Hi Lech and Max,
We installed the new version and it is working now!
Thank you very much
Jose Luis
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