Empty Print dialog with custom font

Stimulsoft Reports.JS discussion
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noob
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Location: Iraq, Erbil

Empty Print dialog with custom font

Post by noob »

i have a report that uses a custom font (NotoNaskhArabic) that loaded in Resources, when i click on print , dialog shows with empty content. but in preview there is no issue.

see attached MRT file.

im using Stimulsoft.JS 2024.1.2.

thanks.
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test.mrt
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Max Shamanov
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Joined: Tue Sep 07, 2021 10:11 am

Re: Empty Print dialog with custom font

Post by Max Shamanov »

Hello,

We need some time to investigate the issue. We will let you know about the result.

Thank you.
Max Shamanov
Posts: 792
Joined: Tue Sep 07, 2021 10:11 am

Re: Empty Print dialog with custom font

Post by Max Shamanov »

Hello,

Unfortunately we couldn't reproduce the poroblem with our test reports.
Please send us a sample project that reproduces the issue.

Thank you.
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noob
Posts: 29
Joined: Sat Feb 05, 2022 9:03 am
Location: Iraq, Erbil

Re: Empty Print dialog with custom font

Post by noob »

Hello,

i have checked console there are plenty of warnings, i think thats the cause of my empty print dialog, see attached image.


thanks.
Attachments
generated-report.mrt
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Screenshot1.png
Screenshot1.png (90.23 KiB) Viewed 2334 times
Last edited by noob on Sun Jan 28, 2024 5:49 am, edited 2 times in total.
User avatar
noob
Posts: 29
Joined: Sat Feb 05, 2022 9:03 am
Location: Iraq, Erbil

Re: Empty Print dialog with custom font

Post by noob »

Screenshot2.png
Screenshot2.png (50.61 KiB) Viewed 2331 times
Max Shamanov
Posts: 792
Joined: Tue Sep 07, 2021 10:11 am

Re: Empty Print dialog with custom font

Post by Max Shamanov »

Hello,

We need some time to investigate the issue. We will let you know about the result.

Thank you.
Max Shamanov
Posts: 792
Joined: Tue Sep 07, 2021 10:11 am

Re: Empty Print dialog with custom font

Post by Max Shamanov »

Hello,

We couldn't reproduce the issue, please check the attached image.
Please try to add to resources only regular font file.

Thank you.
Attachments
chrome_MddPV7FRbj.png
chrome_MddPV7FRbj.png (96.12 KiB) Viewed 1606 times
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noob
Posts: 29
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Location: Iraq, Erbil

Re: Empty Print dialog with custom font

Post by noob »

Hi Max,

ok seems its my environment, even with regular fonts.

so now just i want to know from where in your code initiates that NULL request (see below image) to server? from reports.js file i mean.

thanks.
Attachments
Screenshot 2024-02-05 143944.png
Screenshot 2024-02-05 143944.png (7.58 KiB) Viewed 1581 times
Max Shamanov
Posts: 792
Joined: Tue Sep 07, 2021 10:11 am

Re: Empty Print dialog with custom font

Post by Max Shamanov »

Hello,

We need some time to investigate the issue. We will let you know about the result.
Also, could you please send us a sample project that reproduced the issue.

Thank you.
#13709
User avatar
noob
Posts: 29
Joined: Sat Feb 05, 2022 9:03 am
Location: Iraq, Erbil

Re: Empty Print dialog with custom font

Post by noob »

Hi Max,

my project is too big to create a sample from it, and with new project this won't happen.

so I want to debug it to find the cause, but I want to know what initiates the font request to server from client (probably from stimulsoft.reports.js).

Thanks.
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