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Report designer icons missing
Posted: Wed Jan 24, 2024 5:04 pm
by m.freddi
Hi, we are facing an issue with some users that are not able to view report designer buttons correctly, images are missing.
We did try with different browsers (Chrome, Edge,Opera, Firefox) the only solution was to create another local user on the machine, it seams something related to the user profile.
Thanks
Matteo
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Re: Report designer icons missing
Posted: Wed Jan 24, 2024 7:21 pm
by Lech Kulikowski
Hello Matteo,
What product and version are you use? How do you run the designer?
Thank you.
Re: Report designer icons missing
Posted: Mon Jan 29, 2024 9:12 am
by m.freddi
Hi we are using 2022.4.5 component inside our product in a webpage, this happens rarely but it's related to the "user space" since every browser shows the issue.
Matteo
Re: Report designer icons missing
Posted: Mon Jan 29, 2024 9:36 pm
by Lech Kulikowski
Hello,
Please send us a sample project that reproduces the issue for analysis.
Thank you.
Re: Report designer icons missing
Posted: Tue Feb 06, 2024 8:32 am
by m.freddi
Hi, unfortunately the problem is caused by any report.. the issue is related with the "user" that logs on the PC, we cannot provide a file to replicate the issue since it is an environment problem.
If a different user logs on thah machine reports are working.
Matteo
Re: Report designer icons missing
Posted: Tue Feb 06, 2024 8:52 am
by Max Shamanov
Hello,
Please try to check that issue on the latest release version 2024.1.3.
Thank you.
Re: Report designer icons missing
Posted: Tue Feb 06, 2024 9:07 am
by m.freddi
Ok, thanks a lot!
Re: Report designer icons missing
Posted: Tue Feb 06, 2024 2:49 pm
by Max Shamanov
Hello,
You are Welcome!