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Donut Chart Indicator going to "0" after filter

Posted: Sat May 04, 2024 3:43 pm
by tbagby
Hi -

We're continuing our pre-purchase evaluation using more real-world scenarios. We've connected our test SQL database and created a dashboard with a donut chart and some filters. The donut chart has a count indicator enabled. When we filter the chart however, the indicator value drops to "0" and never comes back unless "reset filters" is performed.

I tested the same on a different dashboard that is using an uploaded CSV rather than a SQL connection and filtering works fine both in the chart and the indicator, so it seems it has something to do with it being connected to SQL versus a stored dataset.
No filter applied
No filter applied
Unfiltered.png (24.88 KiB) Viewed 20330 times
One filter applied (Loans)
One filter applied (Loans)
OneFIlterApplied.png (49.73 KiB) Viewed 20330 times

Re: Donut Chart Indicator going to "0" after filter

Posted: Mon May 06, 2024 8:41 pm
by Lech Kulikowski
Hello,

Please send us a sample report with test data that reproduces the issue for analysis.

Thank you.

Re: Donut Chart Indicator going to "0" after filter

Posted: Tue May 07, 2024 7:46 pm
by tbagby
Thanks Lech. If I send you the report with embedded data, it will work fine. When I run the same on my end with Excel as the data source, the issue doesn't occur. Only with SQL. I wouldn't be able to effectively send that to you with the live connection due to firewall rules. If you'd like to see the behavior live, I am happy to demonstrate it and walk you through the build over a call / screenshare. Or if you have a SQL connection you can use for testing on your end, the build in the screenshot is simply a donut chart against a count of items with filter slicers (which cause the behavior). The SQL table contains 24,998 items in total. Thanks.

Re: Donut Chart Indicator going to "0" after filter

Posted: Wed May 08, 2024 8:39 pm
by Lech Kulikowski
Hello,

Could you send scripts for creating table and inserting several test rows?

Thank you.

Re: Donut Chart Indicator going to "0" after filter

Posted: Wed May 08, 2024 9:13 pm
by tbagby
Thanks Lech - this turned out to be an error on my part in the query string. Sorry for your trouble!

Re: Donut Chart Indicator going to "0" after filter

Posted: Thu May 09, 2024 2:03 pm
by Lech Kulikowski
Hello,

Thank you for the information.