Creating reports and dashboards | Stimulsoft community forum

I tried to use a Designer but it won't start. Just silently died.
I looked in Event Viewer and found several messages related to this:
First is an error message:
Faulting application name: Designer.exe, version: 2025.2.2.0, time stamp: 0x67f4d09b
Faulting module name: ntdll.dll, version: 10.0.26100.3775, time stamp: 0x5e4be250
Exception code: 0xc0000374
Fault offset: 0x0000000000115f55
Faulting process id: 0x32F0
Faulting application start time: 0x1DBB2E3308C2B4D
Faulting application path: C:\Program Files\Stimulsoft Designer 2025.2.2\Designer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 4fd487a7-874e-44ba-9694-6242237e9c54
Faulting package full name:
Faulting package-relative application ID:

than some informations:
Fault bucket 2110208880234667915, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Designer.exe
P2: 2025.2.2.0
P3: 67f4d09b
P4: StackHash_1d9d
P5: 10.0.26100.3775
P6: 5e4be250
P7: c0000374
P8: PCH_93_FROM_ntdll+0x000000000015CB14
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.aa988d82-72ff-42ea-a4a6-29001be5fc4d.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.638848b6-550e-4598-a8db-55a6d8564874.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.22ba4b37-f17c-4e1c-9483-8c225f39a929.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.478f5d88-b97a-47c3-acaa-e26c028c9784.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6570dbbb-3be8-4602-a116-3fbc49eafb99.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Designer.exe_cb681b4b514a904d935ad94c35523f51f7f9b59c_8cd34b7d_530d79d1-d6f6-4126-8af9-7036b9530109

Analysis symbol:
Rechecking for solution: 0
Report Id: 4fd487a7-874e-44ba-9694-6242237e9c54
Report Status: 268435456
Hashed bucket: 94fb20a1e2fee04c9d48f7cbd4431f8b
Cab Guid: 0

I hope this will help.

Hello,

Please try to remove the settings folder by the following path:
[C]:\Users\[UserName]\AppData\Local\Stimulsoft\

Thank you.

Folder removed. Behavior remains.

In the meantime, while I'm waiting for your answer, I checked the state of the operating system with the DISM tool and unfortunately nothing has changed, the program still doesn't work.

Only the error messages in Event Viewer are different:
First one:
Application: Designer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FF8403B4365 (00007FF840330000) with exit code 80131506.
Second one:
Faulting application name: Designer.exe, version: 2025.2.2.0, time stamp: 0x67f4d09b
Faulting module name: clr.dll, version: 4.8.9300.0, time stamp: 0x67be5861
Exception code: 0xc0000005
Fault offset: 0x0000000000084365
Faulting process id: 0x5C44
Faulting application start time: 0x1DBB42C1878AD27
Faulting application path: C:\Program Files\Stimulsoft Designer 2025.2.2\Designer.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 3840515d-5c8c-43cc-8cc6-875cbdd56f7f
Faulting package full name:
Faulting package-relative application ID:

Maybe this helps.

Hello,

An error related to ntdll.dll can occur for various reasons, including corrupted system files, hardware problems, etc
- Ensure that you have installed all the latest Windows updates.
- Check System Files: Run a system file check using the command sfc/scannow.
- Update Drivers: Update the drivers for your hardware, especially graphics and other crucial com-ponents.
- Reinstall the application.
- Check for Malware: Scan your system for viruses or other malware that might be causing issues.

Thank you.

Thank you for your reply. As you can see in my previous post I did everything to check the integrity of my windows OS and it is confirmed as valid. Indeed I reinstalled my application and nothing changed.

Hello,

Try to install the last release build 2025.2.3

Thank you.

Same result.

Fault bucket 1479261388837001563, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Designer.exe
P2: 2025.2.3.0
P3: 68022536
P4: StackHash_1d9d
P5: 10.0.26100.3775
P6: 5e4be250
P7: c0000374
P8: PCH_3F_FROM_ntdll+0x000000000015CB14
P9:
P10:

Hello,

Unfortunately, we can not provide any solution.
First of all, we have never encountered such a problem. Secondly, most likely, this problem is related to the system itself (ntdll), not to the designer itself.

Thank you.

FYI

Problem was with print spooler. Problem solved.