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An error occurred while loading the shared resource. The item key is empty

Posted: Tue Jul 15, 2025 2:11 am
by sungram
Hello,

We are using Stimulsoft Server Version: 2025.2.5, which has been in operation since June 2, 2025, with ASP.NET. I have two questions:

I have several dashboards shared from Stimulsoft Dashboard. Currently, when we access these dashboards, they function properly. However, when we try to access them again after about three days, an error occurs: "An Error Occurred..." (see attachment)". Interestingly, when I reopen the dashboard, it can be accessed again from the client side. How can we ensure continuous access without any intervention on the server side ?

I would like to restrict access to dashboards/reports shared through the Stimulsoft server so that they can only be opened by certain domains or subdomains. How can this be achieved?

Thank you.

Re: An error occurred while loading the shared resource. The item key is empty

Posted: Wed Jul 16, 2025 8:52 pm
by Lech Kulikowski
Hello,

We couldn't reproduce the issue. Please try to check the last release build.

Thank you.

Re: An error occurred while loading the shared resource. The item key is empty

Posted: Wed Jul 16, 2025 10:03 pm
by sungram
Thanks for reply

I have using latest version 2025.3.1
But The problem still persist.

Please any suggestions

Re: An error occurred while loading the shared resource. The item key is empty

Posted: Thu Jul 17, 2025 7:25 am
by Lech Kulikowski
Hello,

When you downloaded, which version did you install? There was a similar issue that has been fixed. Please try downloading the latest version from the website again and install it.

Thank you.

Re: An error occurred while loading the shared resource. The item key is empty

Posted: Fri Jul 18, 2025 1:07 am
by sungram
I have installed the latest version (2025.3.1), but the problem still persists.
Now, it doesn't wait until three days instead, the above message appears after my user opens it the next day.
Typically, I can resolve this by accessing the Stimulsoft dashboard portal from the server side, after which it can be opened from the client side.
I am using a REST API datasource. I'm not sure if this information helps.

Please suggest a solution

Re: An error occurred while loading the shared resource. The item key is empty

Posted: Fri Jul 18, 2025 2:22 pm
by Lech Kulikowski
Hello,

Please check the new build 2025.3.2

Thank you.