Print to PDF - Firefox Issue

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Barnaby
Posts: 27
Joined: Tue Dec 20, 2016 1:57 am

Print to PDF - Firefox Issue

Post by Barnaby » Wed Apr 15, 2020 5:00 am

When you try the "Print to PDF" option, it has a few errors.

Pops up with a message "Warning: The PDF is not fully loaded for printing."

Hit Ok, it then pops up a print dialog and another message "Print Preview Error - Some printing functionality is not currently available."
If you print from this print dialog, it prints a blank page.

It then shows a yellow bar at the top of the page "This PDF document might not be displayed correctly." "Open With Different Viewer"

I tested using the online Stimulsoft demo viewer https://demo.stimulsoft.com/#Js/Quotation, and Firefox 76.0b4.

You can use the "Open With Different Viewer" and it shows the PDF correctly, but all the above popups are confusing for the end user.

Thanks.
peter.bartelt
Posts: 2
Joined: Wed Apr 15, 2020 2:22 pm

Re: Print to PDF - Firefox Issue

Post by peter.bartelt » Wed Apr 15, 2020 4:12 pm

Same issue here. And in addition to that, if i print it anyway it breaks the font and loads arial or something instead.
HighAley
Posts: 8368
Joined: Wed Jun 08, 2011 7:40 am
Location: Stimulsoft Office

Re: Print to PDF - Firefox Issue

Post by HighAley » Tue Apr 21, 2020 12:52 am

Hello.

We have reproduced the issue and need some time to find a solution.

Thank you.

Ticket reference: #1873
HighAley
Posts: 8368
Joined: Wed Jun 08, 2011 7:40 am
Location: Stimulsoft Office

Re: Print to PDF - Firefox Issue

Post by HighAley » Tue Apr 21, 2020 2:19 pm

Hello,

We have made an improvement.
The new build with the fix will be available in a few days.

Thank you.
mickey
Posts: 6
Joined: Fri Aug 02, 2019 1:15 pm

Re: Print to PDF - Firefox Issue

Post by mickey » Fri Jun 12, 2020 7:20 pm

Hi HighAley,

Has this been any improved or fixed with the current version 2020.3.1 ?
It has the same problem with version 2019.4.2

Thanks.
HighAley
Posts: 8368
Joined: Wed Jun 08, 2011 7:40 am
Location: Stimulsoft Office

Re: Print to PDF - Firefox Issue

Post by HighAley » Mon Jun 15, 2020 1:45 pm

Hello,

The issue was fixed on our side.
Maybe we missed something.

We will check this again.

Thank you.

Ticket reference: #1873
fghiggi
Posts: 1
Joined: Tue Feb 23, 2021 7:55 pm

Re: Print to PDF - Firefox Issue

Post by fghiggi » Tue Feb 23, 2021 8:23 pm

This issue still happening on 2021.1.2 version.
Lech Kulikowski
Posts: 3436
Joined: Tue Mar 20, 2018 5:34 am

Re: Print to PDF - Firefox Issue

Post by Lech Kulikowski » Mon Mar 01, 2021 7:32 am

Hello,

We couldn't reproduce the issue.

Please provide more detailed information on how to reproduce it.

Thank you.
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