Logo shown in preview but not on print

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Alexandra
Posts: 3
Joined: Tue Feb 02, 2021 5:31 pm

Logo shown in preview but not on print

Post by Alexandra » Tue Feb 09, 2021 3:09 pm

Hello,

I have a problem with a logo.
I have embedded logo via link.
Everything looks fine.
The logo is shown in the preview.
But in the print or export to pdf the logo is not shown at all.

The logo has a size of 840KB and jpg.
Could it be too large?

Does anyone has an idea what this strange behavior is caused by?
It is the first time.
So far all logos have worked fine.


I really appreciate your ideas and feedback.

Thank you very much.
Andrew
Posts: 4035
Joined: Fri Jun 09, 2006 3:58 am

Re: Logo shown in preview but not on print

Post by Andrew » Fri Feb 12, 2021 4:42 am

Hello,

Could you upload the report with the problem logo here? Or, if it contains sensitive information, you may send it to support@stimulsoft.com.

We will check everything and give you a solution.
Thank you.
Alexandra
Posts: 3
Joined: Tue Feb 02, 2021 5:31 pm

Re: Logo shown in preview but not on print

Post by Alexandra » Fri Feb 12, 2021 12:53 pm

Hello Andrew,

thank you for your response.
In the meanwhile we were able to figure out what the problem was caused by.
It was the size of the image.
The size has been reduced down to 132 KB and now it is being shown in the print as well.
Andrew
Posts: 4035
Joined: Fri Jun 09, 2006 3:58 am

Re: Logo shown in preview but not on print

Post by Andrew » Fri Feb 12, 2021 12:53 pm

Okay. Thank you for the reply!
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