Slowness issues

[Jennypi]

Hi,

We are facing some slowness issues when trying to print from remote sites of our company.

The IT support investigated and mentionned it could be due to the high number of pages that is generated. We indeed print on tags, up to 5000 thousands or even more, and each tag is a page. They thought this high number of pages was too big to be sent through the network to the printer's queue. Printing is working, but it's very slow: 1 tag/second.

test_multiplepages.mrt

(11.7 KiB) Downloaded 254 times

So I made a change: I ticked the "unlimited height" property of the report's page. Now, the 5000 tags are considered as one unique page. But still, distant users report that Stimulsoft stays in "not responding" status.
So it's even worse than before as it's not possible to print anymore.

test_multiplepages.mrt

(11.7 KiB) Downloaded 254 times

What would you recommend to speed up the report rendering and/or printing?

Thank you for your help

[Lech Kulikowski]

Hello,

We need some explanations:
- is used .Net product - WinForms?
- "print from remote sites of our company" - do you mean print from a site (web), or just from a remote location on a network printer?
- is printing from a viewer or from code?
- is the problem on all remote printers or just on some?
- if printing from WinForms, does the StiOptions.Print.FindCustomPaperSizeInStandardPaperSizes=false option speed up printing?

Thank you.

[Jennypi]

Hello Lech and thank you for your reply.

My answers:
- is used .Net product - WinForms?
My mistake, we actually use the wpf version, could you please move this topic into the correct board section?

- "print from remote sites of our company" - do you mean print from a site (web), or just from a remote location on a network printer?
I meant remote location. Some users are located in Spain for example. Their printer is installed on their local printing server, but the software they're printing from is installed on a server located in France.

- is printing from a viewer or from code?
From viewer.

- is the problem on all remote printers or just on some?
I'm located in the south of France, not too far from the app server, and printing works fine from my location, with the same software.

- if printing from WinForms, does the StiOptions.Print.FindCustomPaperSizeInStandardPaperSizes=false option speed up printing?
I cannot find such an option, probably because we use the wpf version.

[Lech Kulikowski]

Hello,

In the mrt file is specified version 2018.2.3, but you say "I cannot find such an option", apparently you have an older version? this option was added earlier than 2018.x.

"probably because we use the wpf version." - this property is in the Stimulsoft.Report.dll build, which is also used in Wpf. Another thing is that the option only works in WinForms, because Wpf has a completely different printing method.

Then, we analyzed your report.
we do not see in it any signs of problems known to us. it means that these are some kind of system problems.

we have already had a problem sometimes, that on some systems printing to network printers can slow down. unfortunately, we have not defined any specific reasons. most likely, some security settings, because these same printers connected to other systems did not cause problems.

try to check printing to these printers from WinForms, sometimes it helped.

There are also the following options for using the product: the report is render on the server, the rendered document (mdc file) or exported to pdf, for example, is sent to the client and printed on the client side.

Thank you.

[Jennypi]

Thanks a lot for your input Lech!
I will forward your recommandations to the IT team.

[Lech Kulikowski]

Hello

We are always glad to help you!

Thank you.