Strange errors on one client side

mrapi · Post by **mrapi** » Thu Feb 23, 2012 4:51 am

Hi !
I'm using version from 28 Dec 2010,all works fine but on single one client side, one single report generates some strange errors as in screenshots :

All works fine in my computer.
There could be one solving solution?
Also data and report sent to support

Thanks !

Post by **HighAley** » Thu Feb 23, 2012 7:33 am

Hello.

We couldn't reproduce the issue.

To solve a problem rapidly we need the following information from you:
• Product name and its version;
• Detailed description of the problem and how to reproduce it;
• Your operational system (98, ME, 2000, XP, Vista or NT), its version and localization, installed service-packs;
• Version the of Microsoft .Net Framework package installed and its localization;
• Name of your development framework and its version;
• Additional information that can help us to solve your problem.

Thank you.

mrapi · Post by **mrapi** » Thu Feb 23, 2012 7:55 am

Hi !

This error appear when report is shown.

Stimul version : 28 Dec 2010
OS: XP SP2 X86
Microsoft .Net Framework 3.5 Sp1 EN

It is a strange error,we also couldn't reproduce this on our computers,if that is hard to solve we'll suggest to our client to reinstall OS

Thanks !

Post by **Alex K.** » Thu Feb 23, 2012 8:22 am

Hello,

Please send us your report with test data and if possible, send us a step-by-step guide how to reproduce the issue?
Also please try to delete [C]:\Documents and Settings\[UserName]\Local Settings\Application Data\Stimulsoft\ on user computer.

Thank you.

mrapi · Post by **mrapi** » Thu Feb 23, 2012 8:41 am

Hi,data was sent to support even the first post.
The error appears when I preview the report,sometimes when I scroll it or when I close the preview.
Report is compiled into a DLL file,I'll try to delete the folder specified.
Thanks !

Post by **Alex K.** » Fri Feb 24, 2012 6:48 am

Hello,

Also please check the last prerelease build on this computer and let us know about the result.

Thank you.