Can't Install the documentation [Solved]

sls-sls · Post by **sls-sls** » Thu Feb 19, 2009 3:22 am

Hello every one,

I have downloaded the the documentation of Stimulsoft Reports.Net

The file name is "StimulReportClassReferenceHelp2.zip"
After extracting this file I have another file : "Stimulsoft Reports.Net Class Reference.msi"

I opened it and the process of installation run smoothly until the end but suddenly
A message box appears which says:

There is a problem with this windows installer package.
A program required for this install to complete could not
be run. Contact your support personnel or package vendor.

I also tried to download the file : StimulReportClassReferenceHelp.zip but the same error accured

I have windows Vista
-Windows installer 4.5
-Visual Studio 2008 team suite -sp1

thank you

Post by **Edward** » Fri Feb 20, 2009 12:39 am

Hi.

Please try the following link:

http://www.stimulsoft.com/Documentation ... eHelp2.zip

Also please make sure that you have Administrator access privileges for your account in windows. Sometimes UAC feature also can prevent an installation.

Thank you.

sls-sls · Post by **sls-sls** » Fri Feb 20, 2009 7:23 pm

I downloaded the file and disabled UAC and for sure I have Administrator access privileges but the problem still exist

Fabio Pagano · Post by **Fabio Pagano** » Mon Feb 23, 2009 2:26 am

Take a look at this:

http://www.winhelponline.com/blog/vista ... -accessed/

or, generally, search through google about the error message, seems a Windows Installer related problem.

sls-sls · Post by **sls-sls** » Mon Feb 23, 2009 3:32 pm

Thank you everyone , The solution was in front of my eyes but I didn't realize it is so easy
The problem now solved, here what I accomplished to make it work:

1-Copy the file "Stimulsoft Reports.Net Class Reference.msi" to "C" drive
2-Run the C:\Windows\System32\cmd.exe as an Administrator
3-Type this command in the CMD:
C:\>msiexec /i "Stimulsoft Reports.Net Class Reference.msi"

This makes me run the windows installer with an Administrator access privileges.

Thank you everyone , Thank you Edward
Thank you Fabio Pagano for your support

Post by **Edward** » Tue Feb 24, 2009 12:59 am

Thank you for this information.

Please let us know if any help is required.

Thank you.

Fabio Pagano · Post by **Fabio Pagano** » Tue Feb 24, 2009 3:19 am

Good. You could try this alternative: in Explorer, right click on the installation file (the "msi") and choose "Run as administrator" and see if it works.

Thank you.

sls-sls · Post by **sls-sls** » Wed Feb 25, 2009 12:01 am

[left]Thank you Fabio Pagano but in vista when you right click on the installation file (the "msi") the "Run as administrator" option doesn't appear,
This is a special case when working with "msi' files because these kind of files doesn't run independently they need to be opened by
the windows installer ("msiexec.exe") so if you want to open these kind of files with an Administrator access privileges then
you have to open first msiexec.exe as an Administrator through the cmd.exe as I mentioned above.[/left]

Anyway the problem is now solved and I have installed the documentation successfully and I am reading it now.

Thank you.