Issue in firefox when exporting reports

[kasunjaya]

I am developing a report using stimulsoft report designer 2009.3.600. I gave the report name "Account Registration" and when I save the reports to formats like .docx, .xls and .pdf it takes the report name "Account Registration" and the extension correctly. But when I do this in Firefox version 20.0.1 or most other earlier versions as I have tried it saves it as a File without any extension and only display the "Account" part in the file name. Does anyone know the reason for this to happen ?

[HighAley]

Hello.

I am sorry if my reply was crude.
However, I would like to clarify our position. According to our support policy the customers of our customers are not our customers.
For example, a company purchases our product to integrate into the application. Then the company sells their application to a customer. The customer finds a problem. He/she sends a bug report to the manufacturer who is our customer. If the issue is related with our product the manufacturer who is our customer sends the report to us. We fix it. Why we follow such rules of tech support? Because we do not know how the customer uses our product in their application.

Thank you.

[kasunjaya]

Hi,
I understand your concern.

For anyone having the same issue,
Removing spaces in the "Report Alias" property solved the problem
Thanks

[HighAley]

Hello.

Thanks for infomation.