Problem after upgrading to StimulReport 2015.3

[Siang Hwee]

Hi,

After I upgrade to StimulReport 2015.3, I figure out my current report is not working anymore. By the time generate the report, it shows empty graph. But when export to pdf, it is perfectly fine. Attached with the file for your reference. I tried to contact your support email account since 4th January but get no reply. Can you please fix the problem or me? Thanks.

Cordially,
Goh

[Alex K.]

Hello,

We answered you on our support system. Please check your email, also please check the spam folder.
We made some improvements in that direction. Please check the last build.

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Posted on: 04 January 2016 12:50 PM
Hello,

> After I upgrade to StimulReport 2015.3, I figure out my current report not working anymore. By the time generate the report, it shows empty graph. But when export to pdf, it is perfectly fine. Can you please fix it? Thanks.

Please check the last build 2015.3.3 from 2015.12.31 and let us know about the result.
If the issue still present please send us your report with test data for analysis.

Thank you.

[Siang Hwee]

Hi Aleksey,

I have checked my junk box but still couldn't find your reply. I tried to login to download the latest version but there is only version 2015.3 but not 2015.3.3. May I know how to get the 2015.3.3 version? For your information, I am using Ultimate edition. Thanks.

[HighAley]

Hello.

Do you have active subscription?
Please, send us your login details to support@stimulsoft.com.
You could download the trial version from the Download site.

Thank you.

[Siang Hwee]

Hi HighAley,

Of course I have the active subscription. I think the once you mentioned was Prelease version. I will try to download the prelease for further checking. Meanwhile, I have sent you my subscription details. So far I don't see any reply even in this forum inbox messages. I have to log in to this forum for checking each time. I am afraid you might not receive my email. Please let me know if you received my email because I am not sure if the message can be delivered. Thanks.

Cordially,
Goh

[Siang Hwee]

Hi HighAley,

After installing the latest version 2016.01.04 but it remains the same. Anything else I need to check? Thanks.

[Siang Hwee]

Hi HighAley,

After installing the latest version 2016.01.04 but it remains the same. Anything else I need to check? Thanks.

[HighAley]

Hello.

Could you specify which our component you use?
Please, try to rebuild your project and clear browser cache.

Thank you.

[Siang Hwee]

Hi,

I am using the Chart component. I had tried your suggestion beforehand but they didn't work. Please advice. Thanks.

[HighAley]

Hello.

Please, send us a sample project that reproduces the issue.
We will be able to answer you after analysis of the project.

Thank you.