Report in viewer not matching printed output

jmiller · Post by **jmiller** » Mon Jan 09, 2012 12:03 pm

We have a report which appears fine in the viewer, but when we print it things are cut off on the right. The printed font seems larger because there is less whitespace. I've attached an image of the report in the viewer. I used plain text. Notice on the right there is some "white-space" (the text does not reach the end of the viewed page). However, when this printed, there is no "white-space" on the right. In fact, one column actually gets cuts off. When I save to PDF, the PDF looks fine with the "white-space" to the right and nothing cutoff. Is the viewer just showing fonts bigger than they should be?

Post by **HighAley** » Tue Jan 10, 2012 3:50 am

Hello.

jmiller wrote:We have a report which appears fine in the viewer, but when we print it things are cut off on the right. The printed font seems larger because there is less whitespace. I've attached an image of the report in the viewer. I used plain text. Notice on the right there is some "white-space" (the text does not reach the end of the viewed page). However, when this printed, there is no "white-space" on the right. In fact, one column actually gets cuts off. When I save to PDF, the PDF looks fine with the "white-space" to the right and nothing cutoff. Is the viewer just showing fonts bigger than they should be?

What printer do you use?
What printer drivers installed in your system?

Thank you.

jmiller · Post by **jmiller** » Tue Jan 10, 2012 9:26 am

We have tried with a variety of printers. One is a "RICOH Aficio MP 6001 PCL 5e". Another is "HP LaserJet 5Si MX".

Post by **HighAley** » Wed Jan 11, 2012 6:38 am

Hello.

We use GDI+ library for rendering fonts. There are some problems in it with printing, so we made text quality property. Please, try to set WYSIWYG property for text components.

Thank you.

jmiller · Post by **jmiller** » Wed Jan 11, 2012 8:02 am

I changed the text components to be WYSIWYG and it does produce a different view - in fact there is quite a bit more "white-space" on the right. Visually it seems to match the printed output, but I will have to try reports with more columns to determine for sure.

I did notice one thing, which I do not know if it is something with your code or something with GDI+ and maybe it has something to do with the initial problem. When I change the scale away from 100% it does not seem to scale correctly. I am attaching 2 images of the same report - one at 100% and the other at 103%. You can see that there is a problem scaling individual lines the same. The report is actually rendered using individual text components for each line. The font is a fixed-width Courier font so I would expect the text to always align.

Post by **Ivan** » Thu Jan 12, 2012 9:58 am

Hello,

Please send to us an MDC file of the last rendered report for analysis.

Thank you.

jmiller · Post by **jmiller** » Thu Jan 12, 2012 2:58 pm

Here you go.

Post by **Ivan** » Fri Jan 13, 2012 3:06 am

Hello,

We have tested your report on the latest build and, if we diagnose the issue in the correct way, the problem is already fixed.
Please check the latest prerelease build or 2011.3 release.

Thank you.

jmiller · Post by **jmiller** » Fri Jan 13, 2012 7:01 am

I will try it. I am scheduled to look at 2011.3 in the next couple of weeks. I will let you know what I find. Thanks.

Post by **Andrew** » Fri Jan 13, 2012 8:48 am

Hello,

Ok!

Please let us know about the result.
Thank you.