Timeout response from the server

[r.bianco]

When opening the dashboard on the viever we get this error message on the dashboard viewer "Timeout response from the server"

EDIT: I'm using the 2023.1 for ASP.NET, I'm planning to update it to 2024.2 as soon as possible.

The queries seem to be executed instantly (27ms looking to the DB profiler) but after each query there is a wait time which spans from 19 to 30 seconds.
This only happen on production server, not in test, and happens randomly for days and then it works again for some days.
Also when the timeout happen is not possible to open the dashboard in the designer, like if it didn't load any file, but the file is loaded since the structural elements of the dashboard are visible on the preview (tabs and labels).

Is there any code we can add to the dashboard to output some info which could help us to debug the problem?

Thank you

[Lech Kulikowski]

Hello,

Please check the following article:
https://www.stimulsoft.com/en/documenta ... imeout.htm

Thank you.

[r.bianco]

Thank you Lech, I'll try the solutions on the article.

From the previous tests the problem it seem to occur even in case of a dashboard without any query being executed (still on library but no control using it).
I wonder if it could be a connection/driver limitation and not an effective query problem.

[Lech Kulikowski]

Hello,

Please check the last release build. If the issue is still present, please send us a sample project that reproduces the issue for analysis.

Thank you.

[r.bianco]

Hello Lech

it seem a problem with the cache.
The JS call to update the WebViewer cache is taking too much time.
I tried to disable the cache with <cc2:StiWebViewer ID="StiWebViewer1" runat="server" FullScreenMode="true" CacheMode="None" />
But it breaks and doesn't load anything.
With other values it works fine on development but on production I still get timeout with EVERY dashboard, even empty ones.

[Lech Kulikowski]

Hello,

Please send us a sample project that reproduces the issue for analysis.

Thank you.

[r.bianco]

I'm not able to do that. As I stated it does the problem even with a blank report.

The problem may be in the server configuration and I'll need to analyze the server memory and processes.

[Lech Kulikowski]

Hello,

Ok. Please let us know if you need any additional help.

Thank you.